Servicing Options
Standard Service (not eCargo or Gocycle)
Dependant on usage, a Platinum Service is recommended for eBikes more than six months old or with heavy use and high mileage between services. Recommended at least once annually. (See eCargo service options for Cargo Bikes).
The Platimum service includes a full strip-down of the bike where components are removed, overhauled and refitted, complete with any adjustments that might be required, with valet cleaning and detailing.
Includes all items in the Standard Service, PLUS;
● Bike stripped, accessories removed and components checked for alignment and damage
● Headset inspected for wear and replaced if necessary
● Wheels checked for spoke tension, trueness and rim wear
● Transmission cleaned, checked for wear, lubricated and re-fitted
● Battery, motor and all connections checked and tested
● Includes full valet clean, polish and detailing
The Platimum service includes a full strip-down of the bike where components are removed, overhauled and refitted, complete with any adjustments that might be required, with valet cleaning and detailing.
Includes all items in the Standard Service, PLUS;
● Bike stripped, accessories removed and components checked for alignment and damage
● Headset inspected for wear and replaced if necessary
● Wheels checked for spoke tension, trueness and rim wear
● Transmission cleaned, checked for wear, lubricated and re-fitted
● Battery, motor and all connections checked and tested
● Includes full valet clean, polish and detailing
Dependant on usage, a Standard Service is recommended for bikes recently purchased or with light use and low mileage between services. Recommended at least once every 6-12 months. (See eCargo service options for Cargo Bikes)
As part of the Standard Service the whole bike is checked for condition and adjusted. It does not include fitting any new parts, stripping the bike down or cleaning and degreasing, but does include the following:
● Frame and fork inspected for alignment and damage.
● Headset checked for adjustment.
● Wheel hubs checked for adjustment.
● Wheels rims checked for spoke tension.
● Tyres checked for condition & inflated to correct pressure.
● Gears & brakes checked & adjusted correctly.
● Bike re assembled, fixings tightened using correct torque settings
● eBike software updated
● (Does not include cleaning or polishing)
As part of the Standard Service the whole bike is checked for condition and adjusted. It does not include fitting any new parts, stripping the bike down or cleaning and degreasing, but does include the following:
● Frame and fork inspected for alignment and damage.
● Headset checked for adjustment.
● Wheel hubs checked for adjustment.
● Wheels rims checked for spoke tension.
● Tyres checked for condition & inflated to correct pressure.
● Gears & brakes checked & adjusted correctly.
● Bike re assembled, fixings tightened using correct torque settings
● eBike software updated
● (Does not include cleaning or polishing)
Dependant on usage, a Platinum Service is recommended for eBikes more than six months old or with heavy use and high mileage between services. Recommended at least once annually. (See eBike options for non-Cargo Bikes)
● Bike stripped, components checked for alignment and damage
● Headset inspected for wear and replaced if necessary
● Battery, motor and all connections checked and tested
● Includes full valet clean, polish and detailing
● eBike software updated
● Bike stripped, components checked for alignment and damage
● Headset inspected for wear and replaced if necessary
● Battery, motor and all connections checked and tested
● Includes full valet clean, polish and detailing
● eBike software updated
Dependant on usage, a Standard Service is recommended for bikes recently purchased or with light use and low mileage between services. Recommended at least once every 6-12 months. (See eBike options for non-Cargo Bikes)
Whether carrying your family or goods for your business, it’s imperative that your eCargo bike remains in good order – and prevention is better than cure.
The eCargo service is conducted in our service centre, by our trained eCargo bike mechanics and using specialist lifts and tools to ensure that every inch of your eCargo bike can be properly checked and adjusted. The service includes;
● Bike components checked for alignment and damage
● Headset inspected for wear and replaced if necessary
● Tyres checked for condition, tyres inflated to correct pressure
● Wheels checked for spoke tension, trueness and rim wear
● Gears and brakes cleaned, checked for condition, refitted and adjusted
● Brake pads checked for wear
● Transmission cleaned, checked for wear, lubricated and re fitted
● Bike re assembled, fixings tightened using correct torque settings
● Battery, motor and all connections checked and tested
● Cargo accessories, including boxes and passenger kits checked for proper fitment
● eBike software update
● (Does not include cleaning or polishing)
Whether carrying your family or goods for your business, it’s imperative that your eCargo bike remains in good order – and prevention is better than cure.
The eCargo service is conducted in our service centre, by our trained eCargo bike mechanics and using specialist lifts and tools to ensure that every inch of your eCargo bike can be properly checked and adjusted. The service includes;
● Bike components checked for alignment and damage
● Headset inspected for wear and replaced if necessary
● Tyres checked for condition, tyres inflated to correct pressure
● Wheels checked for spoke tension, trueness and rim wear
● Gears and brakes cleaned, checked for condition, refitted and adjusted
● Brake pads checked for wear
● Transmission cleaned, checked for wear, lubricated and re fitted
● Bike re assembled, fixings tightened using correct torque settings
● Battery, motor and all connections checked and tested
● Cargo accessories, including boxes and passenger kits checked for proper fitment
● eBike software update
● (Does not include cleaning or polishing)
Bespoke Services
A specific service designed for the Gocycle model range, based on Gocycle’s own comprehensive service plan and conducted by our Gocycle-trained eBike mechanics.
Service includes all recommended visual checks, physical checks, torque adjustment checks, inspection of wear parts, review of any applicable Technical Bulletins (and remedial work, as required) and Firmware Updates. Service includes a Valet Clean.
- Parts not included
Service includes all recommended visual checks, physical checks, torque adjustment checks, inspection of wear parts, review of any applicable Technical Bulletins (and remedial work, as required) and Firmware Updates. Service includes a Valet Clean.
- Parts not included
A specific service designed for the Vanmoof model S5 and A5, based on Vanmoof's own comprehensive service plan and conducted by our Vanmoof-trained eBike mechanics.
***Please note that other versions of Vanmoof are not currently supported***
Service includes all recommended visual checks, physical checks, torque adjustment checks, inspection of wear parts, review of any applicable Technical Bulletins (and remedial work, as required) and Firmware Updates. Service includes a Valet Clean.
- Parts not included
***Please note that other versions of Vanmoof are not currently supported***
Service includes all recommended visual checks, physical checks, torque adjustment checks, inspection of wear parts, review of any applicable Technical Bulletins (and remedial work, as required) and Firmware Updates. Service includes a Valet Clean.
- Parts not included
FC Customer Health Check
When you buy a new bike from us, and you’ve been riding it for up to six weeks, we’ll give it a free health-check and make sure that everything’s running smoothly. 6 weeks of use on a bike is a ‘bedding in’ period. This is to allow for things to settle and ensure that the bike functions correctly. If the bike has been used for a longer period, the checks carried out on the bike at the free 6-week check-up are redundant.
Repair
At Fully Charged we offer a two year warranty on the motor and on the bike should it not function as originally described or intended.
During this time, if your bike or motor is faulty (ie it cannot be used), we will take responsibility for repairing or replacing a faulty product, as necessary. Warranty repairs are our priority, but turn around times vary case by case.
During this time, if your bike or motor is faulty (ie it cannot be used), we will take responsibility for repairing or replacing a faulty product, as necessary. Warranty repairs are our priority, but turn around times vary case by case.
Replacement of front or rear inner tube (and tyre if required). Pricing varied, please refer to our full Workshop Menu on the service centre page for full details.
A detailed assessment and report, with quote to repair or replace suitable for submission to insurance companies
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