Service Centre - eBike Drop Off Time

5.0

Fully Charged Service Centre, 891-894 Holyrood Street
London SE1 2EL

Our Booking PolicyAll service bookings are drop-off times, not while-you-wait. Turnaround times are typically 1-3 working days depending on the service type. Health checks are same-day (usually 1-2 hours). Please don’t forget to bring your key!

Servicing Options

eBike & eCargo Service

eBike Service PLATINUM - £195

Designed to make your eBike feel brand new, our Platinum Service is ideal for bikes that have been heavily used or haven’t been serviced in over 12 months. It’s a comprehensive, top-to-bottom refresh that restores performance, sharpens handling and keeps everything running exactly as it should. (See eCargo service options for Cargo Bikes, including long-tail models.)

The Platinum Service includes a full strip-down, where components are removed, inspected, overhauled and refitted, with precise adjustments made throughout. The bike is then professionally valeted, cleaned and detailed.

Includes all items in the Standard Service, plus:

● Full strip-down with accessories removed and components checked for alignment and wear
● Headset inspected for wear and replaced if required
● Wheels checked for spoke tension, trueness and rim condition
● Transmission cleaned, inspected for wear, lubricated and refitted
● Battery, motor and all electrical connections checked and tested
● Full valet clean, polish and detailing

Please note: fitting of any required replacement parts is included in this service. The cost of new parts themselves will be charged separately.

eBike Service STANDARD - £120

Designed to keep your eBike running smoothly year-round, our Standard Service is ideal as a regular annual check-up. Staying on top of servicing is always easier — and more cost-effective — than catching up later. We recommend booking every 6–12 months. (See eCargo service options for Cargo Bikes including long-tail bikes such as the GSD or Multitinker.)

As part of the Standard Service the whole bike is checked for condition and adjusted. It does not include fitting any new parts, stripping the bike down or cleaning and degreasing, but does include the following:

● Frame and fork inspected for alignment and damage.
● Headset checked for adjustment.
● Wheel hubs checked for adjustment.
● Wheels rims checked for spoke tension.
● Tyres checked for condition & inflated to correct pressure.
● Gears & brakes checked & adjusted correctly.
● Bike re assembled, fixings tightened using correct torque settings
● eBike software updated
● (Does not include cleaning or polishing)

Please note: fitting of any required replacement parts is included in this service. The cost of new parts themselves will be charged separately.

eCargo Service PLATINUM - £250

Designed to make your eBike feel like new, our Platinum Service is ideal for bikes that have been heavily used or haven’t been serviced in over 12 months. It’s a comprehensive, top-to-bottom refresh that restores performance, sharpens handling and keeps everything running as it should. (See eBike options for non-Cargo Bikes)

● Bike stripped, components checked for alignment and damage
● Headset inspected for wear and replaced if necessary
● Battery, motor and all connections checked and tested
● Includes full valet clean, polish and detailing
● eBike software updated

Please note: fitting of any required replacement parts is included in this service. The cost of new parts themselves will be charged separately if needed.

eCargo Service STANDARD - £175

Designed to keep your cargo bike running smoothly year-round, our Standard Service is ideal as a regular annual check-up. Staying on top of servicing is always easier — and more cost-effective — than catching up later. We recommend booking every 6–12 months.

The service includes:

● Frame and components checked for alignment and wear
● Headset inspected and adjusted
● Tyres checked for condition and inflated to correct pressure
● Wheels checked for spoke tension and trueness
● Gears and brakes checked and adjusted
● Brake pads inspected for wear
● Transmission cleaned, inspected and lubricated
● All fixings tightened to correct torque settings
● Battery, motor and electrical connections checked and tested
● Cargo accessories checked for secure fitment
● eBike software updated
● (Does not include cleaning or polishing)

Please note: fitting of any required replacement parts is included in this service. The cost of new parts themselves will be charged separately.

Bespoke Services

Tannus Tyre Armour Fitting (Pre-orders only)

Gocycle Bespoke Service - £200

A specific service designed for the Gocycle model range, based on Gocycle’s own comprehensive service plan and conducted by our Gocycle-trained eBike mechanics.

Service includes all recommended visual checks, physical checks, torque adjustment checks, inspection of wear parts, review of any applicable Technical Bulletins (and remedial work, as required) and Firmware Updates. Service includes a Valet Clean.

- Parts not included

Vanmoof S5/A5 Bespoke Service - £200

A specific service designed for the Vanmoof model S5 and A5, based on Vanmoof's own comprehensive service plan and conducted by our Vanmoof-trained eBike mechanics.

***Please note that other versions of Vanmoof are not currently supported***

Service includes all recommended visual checks, physical checks, torque adjustment checks, inspection of wear parts, review of any applicable Technical Bulletins (and remedial work, as required) and Firmware Updates. Service includes a Valet Clean.

- Parts not included

FC Customer Health Check

Free Six Week Health Check

When you buy a new bike from us, and you’ve been riding it for up to six weeks, we’ll give it a free health-check and make sure that everything’s running smoothly. 6 weeks of use on a bike is a ‘bedding in’ period. This is to allow for things to settle and ensure that the bike functions correctly. If the bike has been used for a longer period, the checks carried out on the bike at the free 6-week check-up are redundant.

Repair

Warranty Repair - FOC

eBike Repair - £TBD

Damage / Insurance Assessment - £70

About

Fully Charged, London's leading electric bike retailer, has been introducing new riders to eBikes and offering service and support since 2014.
*Costs involved for service options vary. See individual service products for more details. Please note that bookings are drop-off times only. Service time will vary based on service type, and services may take longer to complete during busy periods. You’ll be given an time estimate at drop-off.

+44 20 7111 0977

techsupport@fullycharged.com

https://www.fullycharged.com

Good to know

Booking policy

full service centre price list

Reviews

1 review

Louise Owen
·
Fully Charged Service Centre - really friendly, knowledgeable and helpful. They were so kind to me giving me extra tips and help in addition to the actual service. I was very pleased as this is the main reason I chose FC to buy my new ebike from - A big factor was because the marketing describes excellent after sales care. And it was. Bryan and Matt were extremely helpful, fitting me in to a full calendar when I needed extra work, set my handlebars and seat to the right height and angle and giving me general care and cycling advice. Thank you.